It’s no secret that engaged employees are often more productive than their less-enthusiastic counterparts. They also tend to be more satisfied with their work and more dedicated to the companies for which they work. But keeping your call center employees engaged is often easier said than done. Luckily, there are things that every manager can do to help the process, including these tips below.
Encourage a Connection
Employees that feel connected to their managers tend to be more productive. Having a sense of security and a feeling of trust lets them know that you have their back and care about their wellbeing.
Additionally, getting to know your employees means that you can determine what they need from you to excel in their positions. Every employee is different and learning what they require to do their job as well as what they value can help ensure you give them all of the tools they need to succeed in the workplace.
Invest in Their Careers
Part of what keeps your most talented employees around is the ability to further their career. If a business places emphasis on offering training or other educational opportunities to workers interested in where their current position can take them in the future, you’ll see returns in the areas of productivity and engagement. Knowledge is a critical tool in the workplace, so giving access to more can help employees do their job better today and tomorrow.
Additionally, you can engage employees by making the path to promotions clear, and by promoting from within whenever appropriate. If employees understand exactly where their efforts can take them, it is easier for them to put that knowledge into action. And seeing the process work for their co-workers lets them know that if they put the time and energy in it can happen for them too.
Recognize and Reward
Recognizing an employee for a job well-done encourages everyone to put in additional effort. Everything from a simple “thank you” to a full recognition ceremony can increase engagement, and not just for the employee being recognized. Knowing that a business values the contributions of its employees can help motivate anyone who knows that the acknowledgment was given.
On top of recognition comes the option for rewards. Everything from employee appreciation events, catered lunches, cash bonuses, or extra vacation time can all work as suitable rewards for meeting certain standards. You can also create reward options for multiple layers of management. That way, direct supervisors can make small gestures towards their employees as well as members of upper management.
The new employees you bring into a workplace impacts those who are already there. Hiring candidates who don’t just have the right skills and experience, but also has the right attitude, can help keep those around them engaged as well.
Consider the personality traits of those you are considering for a position, as well as how they fit into the larger corporate culture.
If you are looking for new employees for your call center, TempStaff has the knowledge required to be fully engaged in your request. Contact us today and let us put our focus to work for your business.