5 Ways to Attract Passive Call Center Candidates

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It’s not surprising that call center associates who are great at their jobs are very hard to come by in the job market. This is becoming even more difficult because unemployment rates are the lowest they’ve been since the recession and there are substantially more companies hiring call center employees to work from home. Turnover is… Read more »

How to Address, or Move Past, a Candidate’s Career Gap

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As human resource practitioners and managers, it’s become much more common to receive candidates who have gaps of unemployment on their resumes. This is as a result of the poor economy that most of the nation experienced for several years, and some areas that are still catching up. However, one must not ignore these gaps…. Read more »