It’s not surprising that call center associates who are great at their jobs are very hard to come by in the job market. This is becoming even more difficult because unemployment rates are the lowest they’ve been since the recession and there are substantially more companies hiring call center employees to work from home. Turnover is… Read more »
Posts Tagged: TempStaff Call Center Staff
Protecting Your Call Center Employees from Seasonal Stress
Any job in a call center can wear people down, especially those in high-volume retail, technical or collections departments. It’s no wonder that call center employees have an above-average turnover rate. During the busy holiday season, call center agents can get even more stressed out from the number and type of calls they get. From… Read more »