It’s not surprising that call center associates who are great at their jobs are very hard to come by in the job market. This is becoming even more difficult because unemployment rates are the lowest they’ve been since the recession and there are substantially more companies hiring call center employees to work from home. Turnover is… Read more »
Posts Tagged: TempStaff Call Center Employees
8 Customer Service Policies Your Staff Need to Follow
In the day of online review sites, the need for great customer service is now more important than ever. An unhappy customer will have posted a negative review about your company within minutes of receiving poor service, and if you have enough people doing that, your reputation can quickly become tarnished. The good news is… Read more »
Protecting Your Call Center Employees from Seasonal Stress
Any job in a call center can wear people down, especially those in high-volume retail, technical or collections departments. It’s no wonder that call center employees have an above-average turnover rate. During the busy holiday season, call center agents can get even more stressed out from the number and type of calls they get. From… Read more »