Workplace Culture is Great in Call Centers! Unless It’s Too Strict

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  Today’s worker isn’t satisfied with the paradigms of yesterday. Now, employees crave flexibility and freedom, and not overly structured systems focused on work silos and hierarchy. By offering call center workers a bit of independence and room to be creative, you are more likely to retain your best and brightest employees. However, failing to… Read more »

Keep Your Call Center Employees Engaged with These Tips

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It’s no secret that engaged employees are often more productive than their less-enthusiastic counterparts. They also tend to be more satisfied with their work and more dedicated to the companies for which they work. But keeping your call center employees engaged is often easier said than done. Luckily, there are things that every manager can… Read more »