Keep Your Call Center Employees Engaged with These Tips

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It’s no secret that engaged employees are often more productive than their less-enthusiastic counterparts. They also tend to be more satisfied with their work and more dedicated to the companies for which they work. But keeping your call center employees engaged is often easier said than done. Luckily, there are things that every manager can… Read more »

5 Ways to Attract Passive Call Center Candidates

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It’s not surprising that call center associates who are great at their jobs are very hard to come by in the job market. This is becoming even more difficult because unemployment rates are the lowest they’ve been since the recession and there are substantially more companies hiring call center employees to work from home. Turnover is… Read more »