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Even though the last recession began almost 10 years ago, one thing was made abundantly clear in the aftermath; people want their employers to communicate more effectively. This goes well beyond simply scheduling regular staff meetings and sending out generic newsletters. In fact, ineffective and archaic approaches to information sharing can actually yield negative results… Read more »

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There are times when even we can tell our attitude has seen better days. Maybe it was a long project that took more out of us than we realized, or simply being ready for the sunnier weather. Whatever the cause, it is possible to get things moving in the right direction. Why? Because it can… Read more »

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  When some people think about networking, they cringe. It brings to mind images of spending your work and free time connecting with people on a professional level, even if you don’t have anything else in common. However, maintaining a network might not mean what you think it does. In fact, many individuals harbor misconceptions… Read more »

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  The reference check has been a vital part of the hiring experience for some time. But now, job candidates are able to return the favor. Career-oriented websites and social media platforms allow them to get information about the company culture, corporate policies, and even individual managers or executives. Is this change in the job… Read more »

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  Everyone experiences stress on the job at some point. For some, stress is something you carry quietly, letting it tear you up on the inside. Others wear their stress out in the open, letting it shine like a badge on their chest. Regardless of the cause of your long days and sleepless nights, it… Read more »

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  It wasn’t long ago that the best way to attract top candidates was to offer the biggest paycheck possible. While having a competitive compensation package is still important, there are other factors that carry more weight than you may realize. And this is especially true if you are looking to lure employees away from… Read more »

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It’s no secret that engaged employees are often more productive than their less-enthusiastic counterparts. They also tend to be more satisfied with their work and more dedicated to the companies for which they work. But keeping your call center employees engaged is often easier said than done. Luckily, there are things that every manager can… Read more »

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Whether you are looking for your first clerical job or the one at which you hope to retire, you have likely been inundated with advice.  In some cases, years of built up hints, tips, and recommendations can even make it hard to think.  But not all suggestions are created equal, and some may be incredibly… Read more »

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The foundation of every strong relationship is trust, and that includes the relationship between managers and their best employees. Leadership that demonstrates their commitment to honesty and reliability, the team members are more likely to do the same in kind. But building that trust takes time and significant efforts. So how can a manager foster… Read more »