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What is your customer service setup? For most companies, there is a website, a retail location and a live contact center in place. Each is separate from the other and often they function in the same way. However, to improve your customer service, you may want to take a different approach. That’s because there is… Read more »

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Every day, thousands of new hires start their work weeks with excitement and anticipation of what is to come in their new assignment. And every day, new hires walk away from potentially great career experiences because employers forget one very critical factor – the importance of a solid onboarding process. Turnover is generally more expensive… Read more »

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It’s hard to imagine what the job scene will look like in 2020, but as a business you do need to stay ahead of market trends. In the next decade, there will be many new jobs and many obsolete jobs created by technology and industry changes. This means the way in which your employees perform… Read more »

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As a manager or business owner, you may not think much about the best boss you’ve ever had in your past career experiences. However, you may want to ponder this for a moment. In fact, if you think back about your previous employers, you may realize that they had a lot to do with shaping… Read more »

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Did you know that you can easily begin creating a corporate culture that is more positive just by creating and incorporating games into the scene? Being able to work in a great workplace culture is more important than many people consider. From team building and stress relief, to creativity boosting activities, gaming is becoming a… Read more »

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 What does it take to be a great leader today? Besides seasoned interpersonal skills, career experience and above-average credentials, there’s a lot to be said for personal charisma. This is the quality that most, if not all, of the world’s greatest entrepreneurs and business leaders possess–that magnetic charm that draws people in to learn more…. Read more »

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Whether you’re actively seeking a job at the moment or not, it’s always a good idea to present your various social profiles as though you are. You never know when opportunity is going to come knocking. It’s better to be ready when the moment comes than caught unprepared. One of the things that many people… Read more »

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The years following a college education are filled with many new experiences, some of which you may never have dreamed of learning in your classes. The fact is, while college can prepare you to learn specific industry concepts, nothing can prepare you for career success like real-life lessons experienced on the job. There are certain… Read more »

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Being a leader does not mean you have to be perfect all the time. While you may think that failure is a sign of weakness in a leader, it is actually a sign of being human. And as humans, we are all flawed and destined to make mistakes at times. If you are faced with… Read more »

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The business world has been transformed by a rise in a focus on social strategy. The world’s largest companies are turning more and more to social avenues for sharing information and marketing purposes. This comes as no surprise as many people are actively engaged online through social networks, community forums, and online associations. It makes… Read more »