Career Tips That Will Help Make 2016 the Best Year Ever

Posted

As the New Year gets underway, there will be no shortage of career tips that will be published on popular blogs and websites. It can be confusing to know what advice to follow when it comes to creating a dream career. But there are also some career truths that can apply to you whether you… Read more »

8 Customer Service Policies Your Staff Need to Follow

Posted

In the day of online review sites, the need for great customer service is now more important than ever. An unhappy customer will have posted a negative review about your company within minutes of receiving poor service, and if you have enough people doing that, your reputation can quickly become tarnished. The good news is… Read more »

Protecting Your Call Center Employees from Seasonal Stress

Posted

Any job in a call center can wear people down, especially those in high-volume retail, technical or collections departments. It’s no wonder that call center employees have an above-average turnover rate. During the busy holiday season, call center agents can get even more stressed out from the number and type of calls they get. From… Read more »

Your “Tried-And-True” Interview Questions Might Just be Tired!

Posted

Every hiring manager has a list of interview questions that they lean on when under pressure to select the right candidate. However, this is not always a good way to identify top candidates, because the interview questions are outdated and job seekers have learned to rehearse their answers in response. In other words, your “tried… Read more »

10 Tips For Keeping Employee Morale High this Fall

Posted

With the fall season upon us, many employees will hit a lull because they miss the summer vacations and the beautiful, warm weather. Because of this, you will need to keep employee morale as high as possible. Here are 10 tips that should help your staff with their morale levels this fall. Schedule an Outdoor… Read more »

How to Spot the Signs of a Bad Hire

Posted

It would be marvellous if all recruiters had a crystal ball to tell if a candidate might be a potential disaster waiting to happen, or if they were the perfect hire. Spotting a bad hire is not easy. It does take some experience in the area of recruitment to see the signs before making a… Read more »

Your Hiring Process is Scaring Candidates Off!

Posted

It’s very common for companies that are looking to hire for open jobs to not receive the best candidates. There could be various reasons for this, but a major cause is the overall hiring process. Candidates do not want to spend hours on end applying for a job at one company. They also don’t want… Read more »

What Costs More: Overtime or Additional Help?

Posted

Since the goal of any business is to increase profit while decreasing costs, controlling the costs of staffing is vital. However, sometimes project demands and deadlines make it necessary for a company to pay overtime to hourly employees – driving up costs. If your HR team is growing concerned over the increased use of overtime,… Read more »

How to Streamline Your New Temporary Workers

Posted

Whether you’ve just started working with temporary workers or you have been using this option for your business for a while, the best way to get the most ROI is to streamline your temp workforce. In this way, your new temps can be brought up-to-speed fast, so they can be productive sooner. But, how do… Read more »

Don’t Let Your Management Team Burn Out This Summer

Posted

Managers are a vital part of any organization, because they are directly responsible for team performance and productivity. Managers are also called to solve problems, smooth over conflicts, and take care of difficult clients. Over time, all of this can become exhausting for some managers who deal with very tough situations on a day-to-day basis…. Read more »