While the nature of the recruitment process can leave both sides frustrated at times, there is one surefire way to leave your candidates fuming: Ghosting. Ghosting in a term that describes the end of a relationship without any closure, typically because one side just stops communicating with the other, leaving questions hanging in the air.
When you ghost a candidate, it often means you failed to follow up regarding the results of an interview or application. Yes, most hiring managers are quite busy, so you might not be able to speak with every person that applied personally, but not contacting those who’ve been through the interview process (especially if there were multiple meetings or references were contacted) is going to reflect poorly on you and your business.
But why is this the one thing that candidates absolutely hate? Here is some insight into their thinking whenever they are ghosted.
Waiting is the Hardest Part
Many hiring managers assume being rejected is the harshest thing that can happen during the recruitment process, but many candidates would say that waiting to hear back is actually worse. Being left hanging can create a lot of anxiety and may even paralyze them from pursuing other opportunities.
And, if you promised a follow-up call within a certain time period, and then fail to follow through, the impact can be even worse. Candidates will generally over analyze their performance under the best of circumstances, but the more time it takes to hear back, the worse they will likely be on themselves. Add to that a missed callback deadline, and now they’re also upset about your lack of follow through.
Knowing that a job offer isn’t coming gives them closure, and makes it easier to move forward. If you need more time to make a decision, then it is also wise to provide them with an update, especially if you previously provided a deadline. Keeping candidates in the loop when an unexpected delay occurs gives them information that can put their mind at ease and lets them know they are still in the running.
Time and Energy
Unless your recruitment process is especially simple, most candidates dedicate a notable amount of time and energy just to complete the application, let alone if they also come in for an interview. Not letting them know the results of the process can seem especially rude when they’ve spent time completing your application, customizing a resume, arranging the interview, attending the meeting, coordinating their references, and possibly more.
Often, letting them know they aren’t being offered the position takes only a few minutes, so not receiving a call or personalized email can be especially frustrating to candidates who’ve spent hours on your process only never to get the results.
At times, the easiest way to avoid making a poor impression is to streamline your hiring process, and the professionals at TempStaff can help you do just that. Contact us today to see how our services can contribute to making sure your candidates are treated the best way possible, ensuring your business makes the best impression possible even when they don’t get the job.